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Terms in plain English

This summary is provided for convenience and is not legally binding. The full Terms below govern your use of Ploy.

Ploy is a cloud deployment platform

We build and run your applications and provide services such as compute, storage, databases, queues, workflows, authentication, and AI connectivity.

Your applications and data stay yours

You retain ownership of your code, content, configuration, and customer data. You let us process it only as needed to provide and protect the service.

You are responsible for what you deploy

You must have the rights to your code and data, secure your applications, comply with the law, and give your own users any required notices.

Third-party services may apply

Features such as source control, billing, and AI rely on third parties. Their terms may also apply when you choose to use those integrations.

Plans have limits

Free and paid plans may include quotas and usage limits. Current prices, included usage, and billing frequency are shown before purchase.

The service is provided as is

Unless we sign a separate agreement with you, we do not promise uninterrupted availability or a particular service level, and our liability is limited.

Terms of Use

Effective Date: August 23, 2026
Last Updated: August 23, 2026

These Terms of Use (“Terms”) form a binding legal agreement between you (“you” or “Customer”) and Ploy, Inc. (“Ploy,” “we,” “our,” or “us”). They govern your access to and use of Ploy's hosted websites, dashboard, APIs, command-line tools, software development kits, deployment infrastructure, and related products and services (collectively, the “Service”).

By creating an account, accepting an order, or accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you accept these Terms for an organization, you represent that you have authority to bind it, and “you” refers to that organization.

Please read Sections 12, 13, and 15 carefully. They disclaim warranties, limit our liability, and affect how disputes are resolved.

1. Overview of the Service

Ploy is a deployment and cloud platform for building, deploying, and running applications, including AI agents and serverless workloads. The Service may provide source-repository integrations, builds, deployments, compute, domains, storage, databases, caches, queues, workflows, authentication, logs, analytics, and AI connectivity.

Features, limits, and availability may differ by plan, region, or deployment model. Self-hosted software and source code are governed by the license included with that software. These Terms govern the hosted Service unless an applicable license or signed agreement says otherwise.

2. Eligibility

You may use the Service only if you:

  • Are at least 18 years old and legally capable of entering into a binding contract;
  • Have authority to agree to these Terms for yourself or the organization you represent; and
  • Are not prohibited from using the Service under applicable law, including export-control and sanctions laws.

3. Accounts, Organizations, and Access

You must provide accurate, current information and keep your credentials, API keys, deployment tokens, and other access mechanisms confidential. You are responsible for activity under your account and for promptly notifying us of suspected unauthorized access.

Organization owners and administrators may add or remove members, assign roles, access organization resources, and control billing and settings. You are responsible for your organization's users, their permissions, and their compliance with these Terms. If an organization controls your account, its administrators may access or control data associated with that organization.

4. Plans, Usage, and Billing

We may offer free, subscription, enterprise, and usage-based plans. The prices, included usage, quotas, billing periods, and applicable taxes are disclosed at purchase or in an applicable order form. You authorize us and our payment processor to charge your selected payment method for fees and taxes when due.

  • Subscriptions renew automatically for the stated billing period unless canceled before renewal.
  • Fees are non-refundable except where required by law or expressly stated in a signed agreement.
  • You are responsible for usage and charges generated through your accounts, projects, credentials, and deployed applications.
  • We may change prices prospectively by giving reasonable notice. Price changes for subscriptions take effect no earlier than the next renewal period unless required by law.

If payment is overdue, fails, or is reversed, we may restrict or suspend the affected Service after any notice required by law. Free plans and promotional credits may be changed or discontinued at any time. Unless expressly agreed in writing, no service-level commitment applies.

5. Customer Data and Privacy

“Customer Data” means code, content, configuration, environment variables, credentials, files, databases, application data, prompts, inputs, outputs, logs, and other information submitted to, stored on, or processed through the Service by or for you or your end users.

You retain ownership of Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify, and otherwise process Customer Data only as necessary to provide, maintain, secure, support, and improve the Service, comply with law, and follow your documented instructions. This license ends when Customer Data is deleted from the Service, except for limited backup copies and data we must retain by law.

You are responsible for Customer Data, including its legality, accuracy, and integrity and for obtaining all rights, notices, and consents needed for us and our sub-processors to process it. Our handling of personal information is described in the Privacy Policy and our Sub-processor List.

6. Acceptable Use

You must not, and must not allow anyone else to:

  • Use the Service for unlawful, fraudulent, deceptive, infringing, or harmful activity;
  • Deploy or distribute malware, malicious code, phishing, spam, or content that exploits or endangers minors or promotes terrorism or violence;
  • Interfere with, overload, disrupt, probe, scan, or gain unauthorized access to the Service, another customer, or any connected system;
  • Circumvent authentication, billing, quotas, rate limits, isolation, security controls, or technical restrictions;
  • Use the Service to mine cryptocurrency, conduct denial-of-service activity, distribute unsolicited bulk messages, or operate an open proxy without our written permission;
  • Use the Service in a manner that violates third-party terms or rights, including intellectual-property, privacy, publicity, and data-protection rights; or
  • Use the Service for high-risk activities where failure could reasonably lead to death, personal injury, severe environmental harm, or major property damage, unless we expressly agree in writing.

We may investigate suspected abuse and remove content, restrict traffic, or suspend access when reasonably necessary to protect the Service, customers, third parties, or the public.

7. Deployed Applications and End Users

You control your deployed applications and are solely responsible for their code, content, security, behavior, legal compliance, and interactions with end users. You must maintain an appropriate privacy policy and terms for your applications, obtain required consents, and honor end-user rights. Ploy is not a party to the relationship between you and your end users.

You are responsible for configuring access controls, managing secrets, maintaining backups appropriate to your needs, testing changes, and ensuring that your applications do not expose Customer Data. Custom domains remain subject to registry, registrar, and DNS-provider rules.

8. Third-Party Services and AI Features

The Service may connect to third-party products such as source-code hosts, payment providers, email providers, analytics services, and AI platforms. Your use of third-party services may be subject to their own terms and privacy policies. We do not control and are not responsible for third-party services.

When you enable an AI feature or make an AI request through the Service, relevant prompts, inputs, context, and generated outputs may be sent to LLM Gateway and its providers to fulfill the request. AI outputs may be inaccurate, incomplete, biased, offensive, non-unique, or unsuitable for your purpose. Outputs are not professional advice. You must independently review outputs before relying on them and are responsible for selecting appropriate models and data for your use case.

9. Intellectual Property

We and our licensors own the Service, including its hosted software, design, branding, documentation, and related intellectual property, excluding Customer Data and third-party open-source components. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the hosted Service.

Open-source components are licensed under their applicable licenses. No rights are granted by implication. If you provide feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free license to use it without restriction or compensation.

10. Beta, Preview, and Free Features

Features identified as beta, preview, experimental, early access, or free may be incomplete, insecure, unsupported, changed, or discontinued at any time. They are provided “as is” and are not subject to service-level or support commitments unless we expressly agree otherwise in writing.

11. Suspension and Termination

You may stop using the Service or cancel a paid subscription at any time. Cancellation takes effect at the end of the current billing period unless otherwise stated. You remain responsible for fees and usage incurred before termination.

We may suspend or terminate access if:

  • You breach or we reasonably suspect a breach of these Terms;
  • Your use creates a security, legal, reputational, or operational risk;
  • Fees are overdue or payment fails;
  • We are required to do so by law or a third-party provider; or
  • We discontinue the Service, in which case we will provide reasonable notice when practicable.

We may act immediately where reasonably necessary to prevent harm. Upon termination, your right to use the Service ends. We may delete Customer Data in accordance with the Privacy Policy, so you should export data you need before termination. Provisions that by their nature should survive will survive.

12. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of data loss; that builds or deployments will succeed; that third-party services or AI outputs will be accurate or available; or that the Service will meet a particular compliance, performance, residency, or availability requirement. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • PLOY AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND
  • OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID PLOY FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not apply where prohibited by law.

14. Indemnification

You will defend, indemnify, and hold harmless Ploy and its affiliates, officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your Customer Data, deployed applications, end users, violation of these Terms or law, infringement of third-party rights, or misuse of the Service. We will give reasonable notice and may control the defense. You may not settle a claim that imposes liability or obligations on us without our written consent.

15. Dispute Resolution

Before filing a formal claim, you and Ploy agree to try to resolve the dispute informally for at least 30 days after written notice. Send notice to contact@meetploy.com.

Except for individual small-claims matters and requests for injunctive or equitable relief concerning intellectual property, confidentiality, or unauthorized access, disputes arising from these Terms or the Service will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its applicable rules. You and Ploy waive jury trials and agree to bring claims only individually, not as part of a class, collective, consolidated, or representative action. If a waiver is unenforceable for a claim, that claim will be severed and heard in court.

16. Other Agreements

A separate master services agreement, enterprise agreement, data processing addendum, order form, or service-level agreement signed by both parties controls over these Terms to the extent of a conflict. Terms in your purchase order, vendor portal, or similar document do not apply unless we expressly accept them in a signed writing.

17. Changes to These Terms

We may update these Terms. The current version will be posted on this page with a revised “Last Updated” date. We will provide reasonable notice of material changes, such as by email or an in-product notice. Changes apply prospectively. If you continue using the Service after they take effect, you accept the updated Terms; if you do not agree, you must stop using the Service.

18. General

  • Governing law. Delaware law governs these Terms, without regard to conflict-of-laws rules. Subject to Section 15, the state and federal courts located in Delaware have exclusive jurisdiction.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
  • Notices. We may send notices to the email associated with your account or through the Service. Legal notices to Ploy must be sent to contact@meetploy.com.
  • Severability and waiver. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver.
  • Entire agreement. These Terms, the Privacy Policy, and documents expressly incorporated by reference are the entire agreement regarding the Service, subject to Section 16.